Privacy Policy

Effective Date: 2024-09-01

Welcome to "AI Smart Cube"! AI Smart Cube is a service provided by Shenzhen Youxi Youxi Technology Co., Ltd. (hereinafter referred to as "we" or "platform"). We value the protection of your personal information, understand its importance, and commit to complying with relevant laws and regulations while adhering to industry best practices to ensure the security of your data.

Before you start using "AI Smart Cube" and its related services (hereinafter referred to as "services"), we kindly ask you to carefully read and understand this privacy policy. By checking the agreement, you confirm that you have read and understood our principles for handling personal information. During the use of the services, we will process your personal information in accordance with this policy.

Please note that using the services may require enabling network permissions to ensure a network connection, which may incur data charges. Please consult your carrier for specific details. If you refuse to provide network permissions, you may not be able to use the services properly.

This privacy policy is designed to help you understand:

We will collect and use your information in accordance with this policy, but we will not force you to provide personal information.
We will only collect and use relevant information when necessary to achieve specific functions or services. You can refuse to provide non-essential information, which will not affect the use of other services. All information collection requirements will be clearly explained in this policy.
We will explain in detail how we collect, use, store, transfer (if any), and protect your personal information, as well as how you can manage this information. Important terms are highlighted in bold, and sensitive information is further underlined to draw your special attention. This service is suitable for adults and minors accompanied by their guardians, providing text processing, knowledge learning, information retrieval, and human-computer interaction services.

1. How We Collect and Use Personal Information

1.1 Registration and User Identity Verification
When you first use our "AI Smart Cube" platform, you can create an account using your phone number and verify your identity by receiving an SMS verification code. The phone number is required to comply with legal requirements for real-name registration on the internet. If you do not provide your phone number and verification code, you may not be able to complete registration or login and thus cannot use our services.

1.2 Providing Intelligent Conversation Functionality

We use generative AI model technology to provide you with conversation and interaction services. To understand your needs, provide text parsing, information retrieval, and data analysis (specific functions depend on the actual product), we may collect:
- Information you actively input (including text, uploaded images and/or files, provided links)
- Behavioral information during service use (such as clicks, browsing, editing records)
- Feedback information (likes, dislikes, and reasons for dislikes)
We analyze this information to better understand your questions and context, providing relevant answers. With your permission, we may automatically search the internet based on input information to provide responses. If you do not want this function, you can disable internet search. If you do not provide relevant information, you will not be able to use the intelligent conversation function.
Ensuring that data is securely encrypted and anonymized, and cannot be re-associated with specific individuals, we may use the collected data and model-generated responses for model training to continuously optimize service effectiveness. If you do not wish your data to be used for model training, you can contact us through the provided contact details (see publicized privacy policy) to request that we stop using your data.

1.3 Using Google OAuth Service
If you choose to use Google OAuth for identity verification, we will comply with the following provisions to access, use, store, and share Google user data:

We only request necessary permissions, such as accessing your basic personal information (such as name and email address), to provide services and create a user account.
We will not use any personal information obtained through Google OAuth for purposes other than creating and managing your account, unless explicitly stated in this privacy policy.
We will comply with Google's developer policies and applicable privacy terms to ensure the secure handling of data.
You can revoke our access to your Google account information at any time, which will result in us being unable to continue using this information, and your account may be processed according to our deletion policy.

1.4 User Support and Feedback

You can submit feedback and suggestions about the service through the built-in forms on our platform. We will receive and process the information you provide. If you want a quick response, you can choose to share your contact information so that we can communicate with you through these means.
When you contact our customer service, submit complaints/reports, or provide feedback, to effectively contact you and record the resolution, we may retain your communication records and content (including account details, feedback information, related data for evidence, and the contact information you provide). This information is crucial for providing corresponding services, and if you refuse to share it, your use of certain services may be affected.

1.5 Sending Service Notifications
You understand and agree that we may use the contact information you provide during service use, such as your phone number, to send you various notifications related to the service, such as user satisfaction surveys. Rest assured, if you do not wish to receive these notifications, you can unsubscribe via the opt-out option in the SMS or contact us directly to cancel your subscription.

1.6 Supporting Content Sharing Functionality
When using our service, you can share service content or related information with third parties. When using the sharing function, we will record your sharing activity history.

1.7 Ensuring Service Operation and Security
Our goal is to provide users with a safe, trustworthy environment and high-quality service. To ensure the normal operation of the service, prevent loss, and protect your and other users' or the public's rights, we will collect device information and log data from users, including but not limited to: device model, operating system version, device unique identifier, network device hardware address (MAC address), client feature information, IP address, WLAN access point details (such as SSID, BSSID), software version, type, status, network quality, network source and destination address, operation time, operation type, usage status, service logs, device sensor data (such as accelerometer data), running process information, page operation overview, usage frequency, page crash reports, overall usage, and performance data.

1.8 Changes to the Purpose of Collecting and Using Personal Information
On the "AI Smart Cube" platform, we are committed to continuously improving products, services, and technological innovation, so we may regularly introduce new or improved functions, which may require us to collect and use new personal information or change the purpose or method of using existing information. In these cases, we will explain the changes in detail through updates to the privacy policy on the platform, pop-up reminders, or page notifications, and re-obtain your consent within the scope permitted by laws and regulations. If you have any questions, feedback, or suggestions, you can contact us at any time through the contact information provided in the privacy policy.

1.9 Exceptions to Authorized Consent
Please be aware that in the following circumstances, we may collect, use, process (including but not limited to storing, processing, transmitting, providing, disclosing, and deleting) your personal information without your prior explicit consent, in accordance with laws, regulations, and national standards:

To enter into or perform a contract in which you are a party, or for human resource management based on lawfully established labor regulations and collective contracts;
To fulfill statutory duties or legal obligations;
To respond to public health events or in emergencies to protect an individual's life, health, and property safety;
Within a reasonable range, for public interest, news reporting, and public opinion supervision;
To handle personal information that has been lawfully disclosed or otherwise lawfully disclosed in accordance with the Personal Information Protection Law;
Other circumstances as required by laws and regulations.

2. How We Use Cookies and Similar Technologies

On the "AI Smart Cube" platform, we follow industry standards and may use cookies and device information identifiers to collect and store information when you use the service. We guarantee that these technologies will only be used for the purposes described in this privacy policy and not for any other purposes. The main reasons we use these technologies are:

2.1 Ensuring Service Security and Efficiency
We may set up security authentication and monitoring cookies or anonymous identifiers to ensure your secure login, prevent fraud and other illegal activities, and optimize service efficiency and response speed.

2.2 Providing Convenient Access
These technologies help you avoid repeatedly entering personal information and improve your user experience (e.g., recording conversation history).

2.3 Clearing Cookies
We also provide options to clear cookies to protect your privacy choices.

3. Data Use with Partners and Personal Information Transfer and Disclosure

3.1 The Role of Partners in Data Use

3.1.1 Basic Principles

Legality: When sharing data with partners, ensure that the activities have a legal basis and clear purpose. If partners use personal information beyond the legal scope, they must immediately stop using it or continue using it after obtaining a renewed legal basis.
Legitimacy and Minimization: Data usage must be based on legitimate reasons and limited to the necessary scope to achieve the purpose.
Security and Prudence Principle: We will carefully review partners' data usage purposes, assess their security capabilities, and require them to comply with legal agreements.

3.1.2 Third-Party SDKs and Applications

To ensure the stable operation of our platform and provide more services, we will integrate third-party partner SDKs or other applications. We will clearly inform you of the presence of third-party SDKs and require partners to take strict privacy protection measures and handle personal information in accordance with service descriptions, this privacy policy, and any related confidentiality and security provisions. If third parties process your information in their own name, their privacy policies will apply independently, and we recommend that you also review and follow these policies.

Generally, we do not disclose your personal information to other companies, organizations, or individuals. If third-party sharing is necessary, we will clearly inform you of the recipient's identity, contact information, purpose of processing, method, and types of personal information involved, and obtain your separate consent in advance (unless otherwise permitted by law). At the same time, we will fulfill other obligations related to the external provision of personal information as required by laws and regulations.

3.1.4 Entrusted Processing

We may share your personal information with authorized partners to enable them to provide services or perform functions on our behalf. These partners are limited to accessing the information necessary to fulfill their duties and must operate within the legally permitted scope in accordance with our instructions and privacy policy. In such cases, we will sign relevant agreements with partners and supervise their personal information processing activities. We may entrust business support partners to process necessary information, such as content review, product code and data server deployment, database storage, and SMS services.

3.2 Business Transfer
Our business may continue to grow, involving mergers, acquisitions, and asset transfers, which may result in the transfer of personal information. In such cases, we will ensure that the successor continues to process personal information in accordance with the legal standards and this privacy policy. If the successor changes the original purpose or method of processing, we will require them to obtain your authorization again.

3.3 Public Disclosure
We will not publicly disclose your personal information unless required by law or with your explicit consent. When publicly disclosing personal information, we will take industry-standard security protection measures.

3.4 You should be aware that, according to laws and regulations, for the circumstances mentioned in section 1.9, we do not need to obtain your consent to share, transfer, disclose, or otherwise process your personal information.

4. Storage of Personal Information

4.1 Storage Location

In accordance with Chinese laws, personal information collected and generated during our operations within China will be stored within the territory of the People's Republic of China. Currently, we will not transfer this information overseas. If cross-border transmission is necessary, we will comply with Chinese laws and regulatory policies and may seek your consent based on the regulations of the relevant countries.

4.2 Storage Period

We will only retain your personal information for the period necessary to provide services, such as:

Phone Number: We will continuously retain your phone number during registration and login to ensure the normal operation of the service, handle inquiries and complaints, and ensure account security.
Input and Feedback Information: We will retain this information for continuous business functions as long as you do not withdraw, delete, or deactivate your account.
IP Address: We will retain IP addresses for 3 years.

After you deactivate your account, delete information, or exceed the necessary period, we will delete or anonymize your personal information unless:

Legal regulations require information retention.
We need to reasonably extend the storage period for financial, auditing, dispute resolution, or other purposes.

5. Protection of Personal Information Security

5.1 On the "AI Smart Cube" platform, we take the security of your personal information seriously and implement reasonable security measures (covering both technical and management aspects) to protect this information and prevent your data from being misused or accessed, disclosed, used, modified, damaged, lost, or leaked without authorization.

5.2 We use industry-standard encryption technology, anonymization methods, and other feasible security means to protect your personal information while establishing protective mechanisms to prevent personal information from being attacked maliciously.

5.3 Our team has a dedicated security department that adheres to strict security management systems and data security procedures to ensure that only authorized personnel can access your personal information. We conduct regular security audits to enhance the security of data and technology.

5.4 Although we have implemented the above-mentioned reasonable and effective security measures and complied with relevant regulatory standards, please note that due to technological limitations and potential malicious behavior, information in the internet industry cannot be guaranteed to be absolutely secure. We will do our best to ensure the security of your personal information on our platform.

5.5 You understand and accept that using our services may lead to issues due to factors beyond our control. Therefore, we recommend that you take proactive measures to protect your personal information, such as not disclosing your account information to others.

5.6 In the event of a user information security incident, we will immediately initiate an emergency plan and, in accordance with the law, promptly inform you of the incident details, possible impact, measures we have taken and plan to take, prevention suggestions, and compensation plans. If it is difficult to notify individually, we will issue an announcement through notification, email, letter, SMS, or other effective means. At the same time, we will report the incident handling status to the regulators as required.

5.7 Once you leave our services, browse, or use other websites, services, and content resources, we cannot directly manage and protect the personal information you provide on these external platforms, regardless of whether your access to these platforms originated from our links or guidance.

6. Managing Your Personal Information

On the "AI Smart Cube" platform, we highly value the management of user personal information and strive to ensure that you can exercise various rights over your personal information to protect your privacy and data security.

6.1 Accessing Your Personal Information

You can browse your current conversation records on the platform's Agent interface and view past communication information through the topic list. However, if you have previously deleted some or all conversations, you will not be able to retrieve deleted content.

You can view your past workflow records in the workflow area. In the My Account area, you can review your information. If you need access to other personal information generated during the use of the service, you can contact us through the contact information listed in the privacy policy.

6.2 Copying and Transferring Your Personal Information

To copy your account conversation records, you can directly click to copy the information within the current dialog box on the dialog page.
If you need to copy other personal information, you can request it through the contact information in the privacy policy.
You have the right to request that we transfer your personal information to a processor designated by you, and we will provide the appropriate transfer methods when conditions stipulated by relevant laws and regulations are met.

6.3 Correcting Your Personal Information

If you find that the personal information we process is incorrect or incomplete, you have the right to correct or update it. Please contact us at any time using the contact information provided in the privacy policy to make corrections. After verifying your identity, we will ensure the security of this process.

6.4 Deleting Your Personal Information

To delete conversation records within your account, you can delete historical sessions in the topic list. Once deleted, the related records cannot be recovered.
In the following situations, you can contact us through the contact information in the privacy policy to request the deletion of personal information:
- The processing purpose has been achieved, cannot be realized, or is no longer necessary;
- We stop providing products or services, or the storage period has expired;
- You withdraw your authorization;
- We process personal information in violation of laws, regulations, or agreements;
- Other scenarios specified by laws and regulations.

6.5 Modifying or Revoking Authorization

If you need to withdraw consent or adjust the scope of authorization, you can also communicate with us through the contact information provided in the privacy policy. After the withdrawal of consent, we will no longer process the related personal information, but this does not affect the operations based on your previous authorization.

6.6 Account Deactivation

You can contact us through the contact information provided in this privacy policy to apply for account deactivation. We will process your request promptly upon receiving your application and respond to your request within 15 working days or the time limit required by laws and regulations. Before deactivating your account, we may need to verify your personal identity, security status, device information, etc. You understand and acknowledge that account deactivation is an irreversible action. Once your account is deactivated, we will delete or anonymize your related information, except as otherwise provided by laws and regulations.

6.7 Rights of Close Relatives

According to applicable laws, you have the right to pre-arrange how your personal information is handled. To exercise this right, you can contact us using the information provided in this privacy policy; if there are no specific instructions, your immediate relatives can exercise rights such as access, copying, modification, deletion, etc., over your posthumous personal information based on legitimate and justified reasons by using the same contact information.

6.8 Explanation and Clarification

If you have any questions about our personal information management, you can contact us using the contact information listed in this privacy policy, and we will provide explanations and clarifications as soon as possible.

6.9 Handling Personal Information Rights Requests

If you or any relevant rights holder has any claims, demands, or questions regarding personal information rights (according to relevant laws and regulations), you can contact us through the contact information provided in this privacy policy. We will promptly review the relevant issues and respond to your request within 15 working days or the period required by law after verifying your identity.

6.10 Feedback and Complaints

If you have any comments or suspect that your personal information rights have been infringed, or if you find possible infringement clues, you can provide feedback and complaints to us by following the instructions on the "Settings" page or using the contact information listed in this privacy policy.

6.11 Service Termination Notification

If we decide to terminate the service, we will notify you in advance through individual notifications or announcements and, after terminating the service, delete or anonymize your personal information.

7. Terms for Minors

7.1 We place great importance on the protection of minors' personal information. This platform's services are open to both adults and minors. If you are under 18 years old, before using this service, you should read and agree to this privacy policy together with your parents or guardians under their guidance. It is also recommended that you use the service under the supervision of your guardians.

7.2 In compliance with national laws and regulations, the "AI Smart Cube" platform respects and protects minors' personal information. We will only collect, use, or disclose minors' personal information in situations where the law permits, with the express consent of parents or legal guardians, or when it is necessary to protect minors. If we discover that we have collected personal information from minors without first obtaining verifiable parental consent, we will promptly take steps to delete the relevant information.

7.3 If you are a guardian of a minor and have other questions regarding the personal information of the minor you are guarding, you can contact us using the information provided in this privacy policy.

7.4 If you are a child under the age of 14, you must obtain the consent of your parents or other guardians before you can use our services under their guidance.

8. Privacy Policy Updates and Notifications

8.1 To improve the service, this platform will continue to update and improve, and the privacy policy will also be revised accordingly and have the same effect. Without explicit consent from users, the new policy will not reduce the rights that users enjoy under the current policy.

8.2 We will post the new version on the service-related pages after updating the privacy policy and remind you of the updated content through the official website announcement or other appropriate ways before the updated terms take effect so that you can understand the latest version of the privacy policy.

9. Contact Us

9.1 This service is provided by Shenzhen Youxi Youxi Technology Co., Ltd. If you have any complaints, suggestions, or questions regarding personal information protection, please contact us by email at yoxi@yoxitech.com. After verifying your identity, we will respond as soon as possible.

9.2 For any questions, comments, or suggestions regarding this privacy policy, you can also contact us through the service's settings interface or by email at yoxi@yoxitech.com.

9.3 We have a personal information protection officer responsible for supervising personal information processing activities and protection measures. You can contact our personal information protection officer through the email yoxi@yoxitech.com.

10. Legal Application and Dispute Resolution

The AI Smart Cube platform privacy policy follows the principles outlined below, and all content interpretation, execution, and dispute resolution are governed by the laws of the People's Republic of China. We encourage users to resolve any disputes related to this policy or its execution through amicable negotiation with us. If negotiations fail, both parties agree to submit the dispute to the People's Court at the registered address of Shenzhen Youxi Youxi Technology Co., Ltd. for litigation resolution.

11. Definitions

11.1 Personal Information
Refers to any information recorded in electronic or other forms that is related to an identifiable or identified individual, excluding anonymized data.

11.2 Sensitive Personal Information
Refers to personal information that, if leaked or illegally used, could result in personal dignity being damaged or personal safety and property security being threatened, including but not limited to biometric characteristics, religious beliefs, specific identities, medical health, financial accounts, activity trajectory information, and the personal information of individuals under the age of 14.

11.3 Children
Refers to minors under the age of 14.

11.4 De-identification
Refers to the process of handling personal information so that it cannot be identified to a specific individual without relying on additional information.

11.5 Anonymization
Refers to the processing of personal information to achieve a state where it cannot be traced back to a specific individual and cannot be restored.

11.6 Google OAuth
A Google-provided authentication service that allows users to log in to third-party applications using their Google account.

Contact Us

If you have any questions about this privacy policy or need further information, please contact us using the following methods:

Email: yoxi@yoxitech.com
Address: Room 306, 3rd Floor, Guangshen Building, No. 2023, Shennan East Road, Xin'an Community, Luohu District, Shenzhen, China, 0766

Privacy policy